What does shipping cost?
For a limited time DELIVERY IS FREE (To select areas of S. Ontario). Please contact us to find out if your area qualifies. After which we will offer a flat shipping rate. Any additional services such as liftgate, re-delivery, re-consignment (change of address supplied after the order is in transit) and storage fees, are accessories charged by the shipping company(s), and will be the customer's responsibility. Furniture Success cannot take liability for any such charges incurred as a result of customer requests at time of delivery. Should you require these services, please contact our office ahead of time so we can prearrange these accordingly
Do you ship overseas?
We only ship within Southern Ontario Canada.
Do you allow orders where the shipping address is different from the billing address? Yes we do, however, the address must be a physical address and not a P.O. Box. We will require further verification in order to proceed with your order.
Can I ship to multiple addresses with a single order?
No, if you need delivery to more than one address, you will need to process each order separately for each address.
What happens if I order an item that is out of stock?
We will place your order in the queue so you get the first available stock. If you need delivery sooner, we can arrange a split delivery or we can assist you in finding an alternative product. Most suppliers maintain a full stock and usually any out of stock product is filled within 1-2 weeks.
Local pickup is available at no charge for most orders. No additional shipping charges will apply if you prefer to pick up your furniture from one of our showrooms.
Inside Placement (FREE For Limited Time, to select areas of S. Ontario)
White Glove (Delivery with setup)
How much of my furniture will need to be assembled?
Most of the items we ship are already assembled. Beds, tables and some chairs are the items that normally require assembly. Drawer hardware such as knobs normally ship inside the drawers and just need to be flipped to the front.
When will I receive my purchase(s)?
Most orders are delivered in 1-3 weeks. As per the product listing, you will note the anticipated date your order is estimated to leave the local warehouse or dock. In stock items are normally ready to ship 2-10 days after processing but custom orders such as some bedroom sets can take up to 21 days. The majority of our products are in stock at a distribution facility for quick shipment and transported via a common freight carrier. Generally your order is picked up by the freight carrier within two to five business days upon notification we have "scheduled to ship". Most orders are delivered within 3 to 10 days after your shipment is in transit dependent upon the delivery option you select.
I need delivery sooner. Do you offer expatiated service?
Please contact us. We might be able to speed things up for you!
How can I track my order?
We will send out email notifications. We will provide you with the freight carriers' website and phone number to allow you to track the shipment at your own accord. We are always happy to track your order for you if you require assistance.
How will I know when my furniture will be delivered?
Once we ship out your furniture - we will email you with all the tracking details. You will be able to track your delivery online or by phone. The freight carrier, delivery agent or local outlet will call you prior to make an appointment. Indicate any special delivery instructions in your "Comments" section when placing your order - or contact us directly.
When are deliveries scheduled?
Deliveries are normally scheduled during standard business hours. You can expect to receive a four hour window on the date of delivery such as 8am-12pm. Drivers can usually make a call 30 minutes prior to showing up upon request. If you require a weekend or evening delivery please contact our office.
Does an adult need to be present at time of delivery?
All deliveries will require that an adult be present to inspect and sign for the shipment. Under no circumstances can the items be left outside of the house or apartment unattended unless your order ships with a small parcel carrier such as FedEx or UPS.
What if my purchased items arrive damaged?
Although we try to ensure your order arrives safe and sound, everyone is aware shipping damages do happen once in a while. We request that you inspect your item(s) upon delivery. Be sure to inspect the shipment for damage before the driver leaves. If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage and contact our office for further instructions. If by chance you reach us after hours, please only refuse the item in question, and notate the damage to the item(s) and the box(s) in detail on the delivery receipt. Transporting additional items only increases the risk of damages and delays your delivery. Ensure you also verify the number of packages delivered with the packing slip you receive. As packaging differs from manufacturer, do use caution when opening your items to prevent scarring from knifes or misplacement of instructions and hardware. Should any damage be discovered upon opening your shipment, contact our office immediately and keep the shipping carton and inner packaging.
Upon notifying our office, we will file a claim and work with you on a case by case scenario. Please submit photos and a clear description of the defect to firstname.lastname@example.org. If your item arrives damaged and you do not wish to receive replacement or repairs our standard return policies will apply.
Every effort is made to make sure your order arrives to you very quickly. We post "order by" dates on certain items to help customers know the latest possible order date to receive the item by the specified holiday. We do not, however, guarantee arrival dates. Many things can slow down a shipment, including the demand load on freight carriers which are beyond our control. If your item does not arrive in time, you may send the item back for a refund under our normal return policy.
As we are situated in Kitchener, FREE DELIVERY encompasses a one hour radius from Kitchener plus Toronto. See Shipping page. Also call to see if your location qualifies. Excludes furniture shipments to remote communities and cannot be combined with other promotions, coupon codes, or discounts.
What Level of Shipping and Delivery service is included free of charge?
Our basic (home) delivery to driveway/curb-side only. Most drivers will assist you placing your items in your first dry covered area such as a carport or garage. (For a limited time "Inside Placement" delivery is free.
Are customs and duties included?
Our pricing already includes any applicable duties, tariffs or customs applied by the USA/Canada border. Unless otherwise indicated, should you receive any invoices for customs clearance, please contact our office. As we only ship within Canada.