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Shipping

What does shipping cost?


 For a limited time   DELIVERY IS FREE (To select areas of S. Ontario). Please contact us to find out if   your area qualifies. After which we will offer a flat shipping rate. Any   additional services such as liftgate, re-delivery, re-consignment (change of   address supplied after the order is in transit) and storage fees, are   accessories charged by the shipping company(s), and will be the customer's responsibility.   Furniture Success cannot take liability for any such charges incurred as a   result of customer requests at time of delivery. Should you require these   services, please contact our office ahead   of time so we can prearrange these accordingly

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Do you ship overseas? 


We only ship within Southern Ontario Canada.    

 Do you allow orders where the   shipping address is different from the billing address?     Yes we do, however, the address must be a physical   address and not a P.O. Box. We will require further verification in order to   proceed with your order.


Can I ship to multiple addresses   with a single order?    


No, if you need   delivery to more than one address, you will need to process each order   separately for each address.

 

What happens if I order an item   that is out of stock?   

 

 We will place your   order in the queue so you get the first available stock. If you need delivery   sooner, we can arrange a split delivery or we can assist you in finding an   alternative product. Most suppliers maintain a full stock and usually any out   of stock product is filled within 1-2 weeks.      

What delivery options do you provide?

Local pickup is available at no charge for most orders. No additional   shipping charges will apply if you prefer to pick up your furniture from one   of our showrooms.
 

Inside Placement (FREE For Limited Time, to select areas of S.   Ontario)  

  • Delivery in room of choice        up a maximum of two (2) flights of stairs, with exception of a service        elevator. There will be an additional fee of $25.00 per flight of stairs        in excess of two (2) flights. 
  • Two delivery drivers. 
  • Customer is responsible for disposal of packaging material and debris. 
  • Please allow approximately        3 to 10 working business days for delivery once your order is in        transit. 
  • We do not remove old furniture or move your existing furniture from one room to another. 

White Glove (Delivery with setup)   

  • Delivery inside the home. 
  • Two or more delivery drivers. 
  • In-Room placement and  product assembly. 
  • Removal of all packaging        materials and debris. 
  • Please allow approximately        3 to 20 working business days for delivery once your order is in transit.        
  • We do not remove old        furniture or move your existing furniture from one room to another. 
  • Please have your room free and clear on your scheduled delivery date. These delivery agents cannot        install mirrors or any such items onto walls nor hook-up any electrical        components/wires. 

How much of my furniture will need   to be assembled? 


Most of the items we ship are already assembled. Beds, tables and some chairs are the items   that normally require assembly. Drawer hardware such as knobs normally ship   inside the drawers and just need to be flipped to the front. 


When will I receive my purchase(s)?

 

Most orders are   delivered in 1-3 weeks. As per the product listing, you will note the   anticipated date your order is estimated to leave the local warehouse or   dock. In stock items are normally ready to ship 2-10 days after processing   but custom orders such as some bedroom sets can take up to 21 days. The   majority of our products are in stock at a distribution facility for quick  shipment and transported via a common freight carrier. Generally your order   is picked up by the freight carrier within two to five business days upon   notification we have "scheduled to ship". Most orders are   delivered within 3 to 10 days after your shipment is in transit dependent   upon the delivery option you select.


I need delivery sooner. Do you   offer expatiated service? 


Please contact us. We might be able to speed things up for you!  


How can I track my order?


We will send out   email notifications. We will provide you with the freight carriers' website   and phone number to allow you to track the shipment at your own accord. We   are always happy to track your order for you if you require assistance. 


How will I know when my furniture will   be delivered?


Once we ship out   your furniture - we will email you with all the tracking details. You will be   able to track your delivery online or by phone. The freight carrier, delivery   agent or local outlet will call you prior to make an appointment. Indicate   any special delivery instructions in your "Comments" section when   placing your order - or contact us directly.


When are deliveries scheduled?

 

Deliveries are   normally scheduled during standard business hours. You can expect to receive  a four hour window on the date of delivery such as 8am-12pm. Drivers can   usually make a call 30 minutes prior to showing up upon request. If you   require a weekend or evening delivery please contact our office.  

1-800-249-1359

Does an adult need to be present at   time of delivery?


All deliveries will   require that an adult be present to inspect and sign for the shipment. Under   no circumstances can the items be left outside of the house or apartment   unattended unless your order ships with a small parcel carrier such as FedEx   or UPS. 

    

What if my purchased items arrive   damaged?


Although we try to  ensure your order arrives safe and sound, everyone is aware shipping damages   do happen once in a while. We request that you inspect your item(s) upon   delivery. Be sure to inspect the shipment for damage before the driver   leaves. If there is visible damage to the packaging, you should immediately   open the packaging and inspect the product for damage and contact our office for further instructions. If by chance you reach us after   hours, please only refuse the item in question, and notate the damage to the   item(s) and the box(s) in detail on the delivery receipt. Transporting  additional items only increases the risk of damages and delays your delivery.   Ensure you also verify the number of packages delivered with the packing slip   you receive. As packaging differs from manufacturer, do use caution when   opening your items to prevent scarring from knifes or misplacement of   instructions and hardware. Should any damage be discovered upon opening your   shipment, contact our office immediately and keep the shipping carton and   inner packaging.
 

Upon notifying our office, we will file a claim and work with you on a case   by case scenario. Please submit photos and a clear description of the defect   to info@furnituresuccess.com. If your item   arrives damaged and you do not wish to receive replacement or repairs our   standard return policies will apply.


Holiday Shipping 

    

Every effort is made to make sure your order arrives to you very quickly. We post "order   by" dates on certain items to help customers know the latest possible   order date to receive the item by the specified holiday. We do not, however,   guarantee arrival dates. Many things can slow down a shipment, including the   demand load on freight carriers which are beyond our control. If your item   does not arrive in time, you may send the item back for a refund under our   normal return policy.

  

Free shipping/Promotions 


As we are situated   in Kitchener, FREE DELIVERY encompasses a one hour radius from Kitchener plus   Toronto. See Shipping page. Also call to see if your location qualifies. Excludes   furniture shipments to remote communities and cannot be combined with other promotions,   coupon codes, or discounts.


What Level of Shipping and Delivery   service is included free of charge? 

 

Our basic (home) delivery to driveway/curb-side only. Most drivers will assist you placing   your items in your first dry covered area such as a carport or garage. (For a   limited time "Inside Placement" delivery is free.

 

Are customs and duties included?


Our pricing already includes any applicable duties, tariffs or customs applied by the USA/Canada  border. Unless otherwise indicated, should you receive any invoices for  customs  clearance, please contact our office. As we only ship within Canada.